|
 Making Your Job Easier! |
"We
believe that we are successful only when our customers successfully
develop and deploy their applications!"
UCanCode
software's technical support engineers are UCanCode product experts, committed
to providing the best support in the software industry. Our engineers have
been assisting software developers like you for years -- people who care
about crafting code to make applications industrial strength on the outside
and elegant on the inside.
Support
every day, every time Every product users worldwide can choose from one
of the three support options described below:
Silver
Support
Silver
Support is a comprehensive package for customers with strategic business
systems. Customers of Silver Support receive direct MSN Online support (Skype
ID: UCanCode@hotmail.com), and
e-mail access to UCanCode's technical support engineers for problem resolution,
bug reporting, documentation clarification, and technical guidance.
Offered 8 hours-a-day, 5 days-a-week, Monday through Friday.
Silver Support provides the following services:
1. 90 days
free Product
upgrades
2. Product installation assistance
3. Help with product issues involving implementation, operation, and
functionality
4. Problem isolation and identification
5. Problem resolution and workarounds
6. Error message analysis and resolution
7. Up-to-date information on current releases, product compatibility,
restrictions, enhancements, and fixes, Unlimited access to our Knowledge Base
We
guarantee a 24-hour (1 business day) acknowledgement and classification
of a problem after it has been received. Customers in some areas may not
be able to speak directly to a technical support coordinator during business
hours due to some time zone differences. This will not affect the 24-hour
(1 business day) acknowledgement and classification of questions. Customers
will receive an acknowledgement and classification of the problem within
24 hours (1 business day) from the receipt of the incident.
Support is limited to the original source code provided with your product
purchase. Any modifications or extensions of the original code become
the responsibility of the user. Support is also limited to products installed
and used with supported hardware, operating systems, and compilers.
* There may be times when all of our support coordinators are busy.
Gold
Support
Gold
Support is UCanCode's premium support offering, tailored to customers
who have high availability requirements. Our team of experts is standing
by, ready to help with your mission-critical projects. We want to help
ensure maximum productivity and return on investment for your UCanCode
products. UCanCode's Gold Support is unique in that we guarantee resolution
times.
Gold Support offers everything Silver Support offers plus:
9.
7 x 8 support (7 days-a-week, 8 hours-a-day!)
10.
Custom fixes for Production system down and Development stopped problems
Priority routing to UCanCode's Advanced Technical Support Engineers
11.
Guaranteed resolution times 16-hour acknowledgement and classification of your problem
12.
With teamviewer (You can download it from:
http://www.teamviewer.com), we
will support you online.
Custom
Support
If
neither Gold Support nor Silver Support meets your needs, UCanCode can
tailor a support package for you. Just contact your account representative,
and we will work with you to develop a custom support package.
Let's Work Together
When you're looking for fast answers, turn to UCanCode's Technical Support.
Select the program that meets your requirements, and be confident that
you'll get the help you need to meet your deadlines and complete your
projects successfully!
Consulting Services from UCanCode
UCanCode Consulting
Getting your Diagramming off the ground
Custom CAD and GIS Consulting
Custom Visualization ToolKit Consulting
Custom UML and BPMN Consulting
Custom any features of E-XD++ Consulting...
Learn more with... |
E-XD++Visual
C++/ MFC Products
